35 Jobs in Alsip, IL
M&K Truck Centers is Hiring a Service Manager Near Alsip, IL
Summary/Objective
This person oversees the productivity of the Service Department. They manage the tech efficiencies, schedule jobs, build a backlog, manage customer relationships, and recommend employment candidates.
Essential Functions
- Focus on goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Administers an annual operating budget for the service department.
- Creates and utilize specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.
- Works with the General Manager and Director of Service to accomplish assigned goals.
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
- Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable.
- Analyzes and provides leadership in the area of market potential and penetration for all Service Department capabilities.
- Coordinates and maintains a working relationship with all other department heads
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Handles customer complaints immediately and according to the dealership’s guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Ability to lift 50 lbs independently.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Heavy lifting (at least 50 lbs.), twisting, bending, standing, use of both hands and arms. Moderate noise level exposure. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Competencies
Leadership skills, Interviewing, Mechanical Aptitude
Work Environment
Well-lit and plenty of room to work in the service area.
Position Type Expected Hours of Work
This is a full-time position. Hours and shifts may vary, dependent on location and need.
Education and Experience
Must be a graduate of a Technical School where the skills were learned or have equivalent experience.
Job Summary
Full Time
Retail
$114k-144k (estimate)
03/16/2023
05/24/2024
mktruckcenters.com
KOKOMO, IN
25 - 50
1989
$5M - $10M
Retail
Related Companies
About M&K Truck Centers
M&K Truck Centers is a full service dealer of new and used heavy- and medium-duty trucks, trailers, and luxury sport coaches. 2015, 2014, and 2008 Dealer of the Year for Volvo Trucks in North America, M&K is the largest Mack/Volvo dealer group in the Midwest, and among the largest in the U.S. Our mission is to be recognized as the preferred provider of transportation products and services by providing quality products and services with commitment to ingenuity, integrity and customer satisfaction.
The job skills required for Service Manager include Leadership, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.
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